Returns & Exchange

PURCHASES

You may return items sold by maisonbent.com within 14 days from the date of delivery for a full refund, on the condition that the item is unused, in the same condition that it was received and it must also be in the original packaging with tags still attached. We do not allow returns on hygiene related items.

We reserve the right to refuse a return that does not comply with the above conditions.

Sale items are non-refundable.

In the case of items received incorrectly or received in damaged or faulty condition, you will need to notify as soon as possible. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will either offer an exchange if there is a replacement available or offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered and we will arrange for return of the faulty item.

To return any item(s) from your order, e-mail us at sales@maisonbent.com with your order number and reference of the item(s) you would like to return.

Once your return is received, it will undergo a quality review. Please allow up to 7 days for this to be completed. Once items have passed inspection, the refund will be processed and a credit automatically applied to your original method of payment within 7-10 working days, however, this is also subject to your banks processing time.

Your are responsible for shipping costs associated with returning any item. The cost of return shipping will be deducted from your refund. Customs and duties costs, as well as cost of original shipment will not be refunded.

Refunds are only permitted for full price items, sale or promotional items cannot be refunded, only exchanged for another item.